HIDDEN CLIENT AND SURVEYS
One of the major challenges of Retail operations is maintaining the standard of quality of customer service. The Hidden Client allows a complete and unbiased evaluation of the service by a specialized professional, which analyzes the main points of attention and quality pretending to be a regular consumer. Our services ensure a better identification by our clients of the points that need improvement in the operation and that impact, both positively and negatively, the experience of the consumers.
Point of sale quality assessment