HIDDEN CLIENT AND SURVEYS

One of the major challenges of Retail operations is maintaining the standard of quality of customer service. The Hidden Client allows a complete and unbiased evaluation of the service by a specialized professional, which analyzes the main points of attention and quality pretending to be a regular consumer. Our services ensure a better identification by our clients of the points that need improvement in the operation and that impact, both positively and negatively, the experience of the consumers.

BENEFITS

We evaluate the entire experience in the establishment, by assessing: service, physical facilities, disposition of Marketing and Campaign material, cleaning and any other point of interest to the client’s business;
Our services guarantee the quality of services in general and customer service, directly impacting consumers’ perception of the business;
Our assessments allow a better analysis of the business’s sensitive points, making it easier to make decisions about the measures to be taken to adjust the operation;
We work with face-to-face, telephone and Internet surveys, assessing all the aspects of the operation;
We have offices and specialized professionals throughout Brazil, with experience and capillarity to serve the most varied industries that work with points of sale.

SUMMARY

Hidden client
Point of sale quality assessment